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Frequently Asked Questions


Q: Is your website secure to order from?
A: Yes, we use Secured Socket Layer (SSL) technology to ensure the security of your on-line purchase. An SSL Certificate enables the encryption of sensitive information during online transactions. This means that any information will be secure, and will always be protected for both the host and customer.

Q: Will my information be kept absolutely private?
A: We respect your privacy and do not share your personal data and payment information with any third party.

 

Q: What form of payment do you accept?
A: You can make payments for your handbags using your credit cards. To ensure that your details are protected, you are required to route your credit card payments through either PayPal or 2CO. You do not need to have a PayPal account to purchase our accessories.

 

Q: Which credit cards are accepted by the payment gateways on your website?
A: PayPal accepts Visa, Mastercard, American Express & Discover credit cards. 2CO accepts Visa, Mastercard, American Express, Discover/ Novus, Diners Club, JCB Credit cards. Kindly note that if you are changing the currency on the 2CO page to any other currency except USD, only Visa and Mastercard will be accepted.

 

Q: I am using an Indian credit card to make my purchase. Which payment gateway can I use?
A: Kindly note that customers using Indian credit cards or credit cards issued in India must use 2CO to make their purchase. PayPal currently does not support domestic payments within India.

 

Q: Do you ship to my country?
A: We offer FREE shipping to any destination across the globe. Kindly note that any local duties required by the government of your residence will be borne by you.

 

Q: What is the procedure followed after I have placed my order?
A: (1) When we receive your order, we will send you an email confirmation. If you don't receive a confirmation email then your order process wasn't completed. If you have placed and order but have not received an email from us, please contact us here.
   (2) You will receive a second email from us once the order is shipped. This will have a tracking number that will help you to follow your shipment


Q: When will I receive my accessories?
A: Your accessories are usually shipped within 7 days of order confirmation. If your accessories were not in stock at the time of order placement, they will be shipped within 3-4 weeks. It could be earlier depending on stock availability. If you need your accessories urgently, do let us know and we will try our best to accommodate you.


Q: What do I do if the accessories that I receive are damaged?
A: Please refer to our policy on returns & exchanges.

Q: What are the options available to me if I don’t like the accessories once I receive them?
A: If for any reason, you do not like your accessories when you receive them, you can return them to us and either take another accessory or get a refund. Please refer to our policy on returns & exchanges.

Q: What if the shipment is lost or missing?

A: Please refer to our shipping & tracking policy.

Q: Can I order more than one of each bag?
A: You can order as many bags as you like.

 

Q: How do you obtain the bone and horn for the handbags?
A: We do not advocate the killing of animals. In India, there are regions where the cows and buffaloes are found in large numbers. Once they die as part of their normal life cycle, the bone and horn is then harvested and used for the handbags.

Q: I’m not home during the day. Can I request that you leave my accessories in front of my door, or at a friend’s house?
A: No. We ship using registered couriers, which means that there must be someone at the door to receive the package and sign for it. Unfortunately we can offer no exceptions to this rule.

Q: I have read everything in your FAQ, and still cannot find the answer to my question.
A: We are sorry if you have not been able to find the answer to your question. Please contact us by phone or email and we will be delighted to assist you. To send us a message, please click here.


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